Career opportunities at Union Insurance Rwanda Limited
UAP Group is a pan-African Financial Services Group with interests in Insurance, Investment Management, Property Investment, Securities Brokerage and Financial Advisory.
Currently UAP has ten (10) businesses operating in Kenya, Uganda, South Sudan and Rwanda which are market leaders in their respective fields, and will be entering the Tanzania and Democratic
Republic of Congo (DRC) markets before the end of the year.
UAP is currently executing an ambitious pan-Africa growth and expansion strategy in order to extend its business into new geographical markets and to establish new business lines in high growth areas which complements its existing core business of Insurance.
UAP, through its wholly owned subsidiary, Union Insurance Rwanda Limited, has secured a licence to operate a general / non-life insurance business in the Republic of Rwanda.
The company will offer excellent products and services available in the other UAP Insurance Companies in the Region. It is the intention of the Group to launch and commence operations before the end of October 2012.
In order to execute its ambitious growth strategy, Union Insurance Rwanda Limited would like to recruit an initial dedicated team of ambitious, focused and high performing professionals for the following key roles:
Accountant
Reporting to Finance Manager, the jobholder will manage the financial affairs of the Company in a professional manner that helps the Company meet its financial obligations on a day to day basis.
Job Responsibilities
To manage the cash flow of the Company to ensure adequate cash resources so that the Company can meet its day to day obligations and investment of any surplus
To ensure that the Company’s credit policy is sufficiently adhered to by effectively and efficiently managing the debtors in order for the Company to meet its financial obligations and comply with the legislation
To ensure that accurate financial reports are delivered in time and the Company is compliant with all the relevant authorities
To ensure that there is an effective payment function and that the organization is able to meet its customers’ expectations
Handle bank correspondence and bank reconciliations
Prepare quarterly reinsurance accounts
Qualifications and Skills
University Degree in Finance, Commerce or related discipline
ACCA qualification or equivalent qualification
Minimum 3 years’ experience in Finance or Accounting at supervisory level within the Financial Services Industry
Sound analytical skills
Good communication skills
Good negotiation skills
Integrity, honesty
Team player and interpersonal skills
Excellent financial and computer skills including accounting software(s), Excel, Word and database applications
Cashier
Reporting to Accountant, the Cashier will record, and account for all payments made to the Company, and ensure its safe keeping until banking is done
Job Responsibilities
Receive money and issue receipts accurately
Allocate monies received to respective policies and debit notes
Ensure monies received are kept safe
Account for the monies received on demand
Ensure that postdated cheques are receipted and banked as they fall due
Ensure that the cash office is secure at all times
Ensure that correct cash levels are maintained and alert the relevant authority when the level has exceeded, to facilitate banking
Ensure proper distribution and filing of receipts
Qualification and Skills
Diploma in Finance or relevant discipline
Basic accounting skills
Completed Secondary Education Certificate
Minimum 3 years’ experience in Finance or Accounting
Ability to work under pressure and meet deadlines
Team player
Good communication skills
IT Services Administrator
Reporting to the ICT Infrastructure Manager, the jobholder will play a key role in ensuring the business is running on a stable technology platform.
The jobholder will be responsible for day to day administration and support of the desktops/laptops, network, operating systems, databases, internet, intranet, messaging, business applications and other ICT tools that enable business to run.
Job Responsibilities
Resolve reported desktops/laptops, network (data and voice) and printing problems within the business operations
Resolve operating system, database, messaging, custom applications and Internet technical problems on the server platforms that serve the business
Ensure that all the Group ICT standards and policies (including security) with regard to usage and control of ICT assets are complied with by all users in the business
Coordinate a centralized help desk support for local user inquiries that will dock in to the Group ICT service desk support environment
Work with the Information Security Officer and Country Management to ensure full awareness and adherence to ICT security controls as prescribed by the information security policy
Qualifications and Skills
University degree in Information Systems - Computer Science or Business Administration
At least 3 years’ experience in ICT infrastructure management within a recognised enterprise running on a multiplatform environment (Unix, NT/2000, Web, e-commerce), telecommunication, and network platforms
Certification from a relevant professional body on ICT systems
Excellent interpersonal, communication, problem solving and documentation skills.
Ability to work under pressure and deliver within set deadlines.
Team player
Customer Service & Complaints Handling Manager
Reporting to Head of Marketing and Distribution, the Customer Service & Complaints Handling Manager will ensure that the customers’ needs are understood and attended to in a manner that satisfies the customer and enhances the company’s image.
Job Responsibilities
Attend to and resolve customers’ queries and complaints over the phone, Face to face interactions and through written correspondence
Handle customer service issues that may arise in underwriting and claims
Ensure systems and procedures covering the front desk operations are adhered to
Ensure that the in house service standards are complied with in line with the company’s customer service charter
Ensure that the customer service area is professionally manned
Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
Ensure all personnel communicate politely and courteously with all clients whether by phone, email or face to face
Ensure that all communication with customers is available to be seen and stored for future reference as necessary
Qualifications and Skills
University degree in business or related discipline
Minimum 4 years’ experience in customer service in the service industry
Strong written and oral communication skills in English and French
ACII qualification will be an added advantage
Assertiveness and self-drive
Relationship building
Good communication skills
Good administrative and supervisory skills
Claims Analyst
Reporting to General Manager, the Claims Analyst will ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company’s objectives.
Job Responsibilities
Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
Monitor the performance of service providers for effective service delivery
Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
Ensure that recoveries are initiated and followed to conclusion so as to reduce the final cost of the claim
Ensure that cheque requisitions are raised upon receipt of discharge vouchers/invoices to facilitate cheque processing
Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
Qualifications and Skills
A University degree in business related discipline
ACII or diploma in CII or equivalent qualifications
Minimum 3 years’ experience in insurance
Assertiveness and self drive
Honesty, reliability & dependability
Good interpersonal skills
Sound analytical and problem solving skills
Relationship building
Good communication skills
Customer service oriented
Ability to work under pressure, manage time efficiently and make decisions effectively
Ability to solve problems and make decisions effective
Administrative / Customer Service Officer
Reporting to Managing Director , the Admin/Customer Service Officer will provide administrative and customer service support to the Company for efficient service delivery.
Job Responsibilities
Receive and record all security documents (e.g. log books, title deeds...) for safe keeping in the safe to ensure they are safely kept
Release security documents as authorized
Assist in compiling reports
Receive, stamp and distribute mail within the company
Receive and direct visitors
Assist in ensuring that necessary regulatory business licenses are valid at all times
Coordinate day-to-day office administrative issues; office cleanliness, equipment functions for efficiency in the company
Qualifications and Skills
Business administration diploma
Minimum 3 years’ experience in customer service
University degree in Business Administration, Commerce or related discipline will be an added advantage
Assertiveness and self-driven
Good interpersonal skills
Customer service orientation
Good administrative and supervisory skills
Underwriting & Reinsurance Assistant Manager
Reporting to General Manager, the Underwriting & Reinsurance Assistant Manager will oversee management, administration and the control of the company’s underwriting reinsurance operations to ensure profitable, quality and timely service.
Job Responsibilities
Oversee sound underwriting (management, assessment and managing of risks) for general business
Ensure documentation is prepared correctly and released to customers within the standard of service for effective service delivery
Ensure that effective business relationships with all our stakeholders are maintained to assist in meeting overall company objective
Ensure compliance with regulatory and treaty requirements
Signing of accountable documents to ensure that they are as per terms agreed and that they get the legal effect
Ensure proper management of all security documents within the department for accounting purposes
Ensure preparation of management report for the department to advice the status of the department at any time
Ensure timely preparation of various statistics and information for re-insurers, re-insurance brokers and Insurance Regulatory Authority to show performance of the treaty as well as comply with the Regulator.
Manage the facultative business (underwriting, claims and reconciliation)
Qualifications and Skills
University degree in business or related discipline
ACII qualification or equivalent qualification
Minimum 5 years’ experience in underwriting operations
Assertiveness and self-driven
Analytical skills and problem solving skills
Good communication skills
Good administrative and supervisory skills
UAP is an equal opportunity employer and offers successful candidates an attractive remuneration package, professional working environment and excellent career prospects.
Interested candidates who meet the above requirements are requested to send a copy of their Curriculum Vitae, copies of academic and professional certificates covering letter and names and contacts of 3 referees by email to: recruitment@uap-group.com quoting the role in the header of the email.
Fluency in English, Kinyarwanda and French will be an added advantage to all positions.
Applications should be sent on or before 19th October 2012 to be addressed to the Group Human Resources Manager, UAP Holdings Limited.
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